Online Ordering

How do I cancel or change an order already placed?

Orders are often processed within minutes of being placed, so please reach out to us as soon as possible if a change is needed.

To change or cancel your order, please contact us at customerservice@goodto-go.com or by phone at 1.844.484.8646.

Can I return meals?

Good To-Go cannot accept returns on any food item unless it is damaged or defective upon receipt.

If you purchased too many meals please store them in your pantry or gear closet for use at a later date. 

To process a return, please contact us at customerservice@goodto-go.com or by phone at 1.844.484.8646.

Qualifying returns can be exchanged for new product, or a refund will be issued to the original method of payment.

When will I receive my order?

ONLINE ORDERS SUBJECT TO 1-3 DAYS PROCESSING BEFORE SHIPPING

We only process and ship orders Monday-Friday, excluding holidays. Please plan accordingly. 

Orders placed online are subject to both warehouse processing times and shipping times.

Order processing times at our warehouse can vary, especially during the busier summer months and holidays.

Once an order has shipped, then expect ground shipping to arrive within 5 business days.

Good To-Go relies on USPS and UPS for website order fulfillment. Any expected delivery dates provided by the shipping carrier do not come with a money-back guarantee.

Free shipping?

We offer free standard shipping on website orders over $99 (excluding AK, HI, PR).

Orders with discount codes applied must exceed $99 AFTER the discount is applied to receive the free shipping option.

Do you ship internationally?

At this time we only ship to addresses within the United States.

For our friends in Canada, please check your local retailer or shop our products on Amazon.ca.

For all other territories, REI.com offers a flat-rate for international shipping that may be an option for you.

Preparation

How do I prepare a Good To-Go meal?

Please refer to the directions on the back of your meal for specific cook times and water volumes, as each product varies.

Good To-Go meals are incredibly easy to prepare. Just add boiling water directly to the pouch, stir, reseal, and minutes later you'll be enjoying a delicious meal.

Cooking in a cold climate?

Cold temps are what make winter great, but it can also cool your meal down and hinder the rehydration process. When preparing your meal in colder temperatures, consider insulating the pouch with a jacket or other piece of insulating gear. Many prefer to tuck it into the jacket they're wearing, as this keeps you warm and the meal from cooling off. Please use caution if using this method, boiling water can cause severe burns.

Always remember to have your water at a full rolling boil just before adding to the pouch!

Cooking at altitude?

Water boils at a lower temperature at higher altitudes. Simply put, you're adding water that isn't as hot as water boiled at sea level. This means that your meal may require more rehydration time. While there's no exact science to reference, we have found it best to add a good minute or two of cook time for every 1,000 feet of elevation above 5,000 ft. If your meal calls for 10 minutes, and you're at 7,000 ft, give it 12-14. 

If you try your meal and there's any crunchy bits that could use a little more time, simply reseal the pouch and give it some more time. 

What if I don't have a measuring cup?

While having access to a measuring cup (many camp stoves include volume markings) is preferred, it's not entirely necessary and/or always available. No worries—this is why we put our "Vaguely Approximate Fill Line" on the back of the pouch. As the name implies, this is an approximation, so please bear this in mind.

Remember, you can always add more water, but once added, it's in there. If you're unsure of your measurement, be conservative with the amount of water, as you can always adjust with a little more once rehydrated.

Why isn't my meal rehydrated?

So, you followed the directions, opened your meal and took your first bite, only to find that it hasn’t fully rehydrated. With so many variables at play, such as ambient temperature and elevation, it’s not uncommon for a meal to require a bit more rehydration time than what is stated in the directions. 

If there are any ingredients that haven't rehydrated fully—corn, for example, requires optimal conditions for rehydration—then reseal that pouch and give it more time. It'll get there, we promise. 

Dietary Considerations

Can people with celiac disease eat Good To-Go?

While our facility is not certified gluten-free, Good To-Go products have been third-party lab tested for gluten content and are below the FDA standard of 20ppm (parts per million).

Many people with celiac disease enjoy our products regularly. However, as our facility is not certified gluten-free, please use discretion if gluten poses a health risk.

Are your products organic?

As for being organic, we’re not certifiably so, however many of the ingredients we work with are. A portion of the ingredients we use come from farms and purveyors that simply don’t bear the certification for various reasons, but we have verified them to be of the highest quality.

Do you use preservatives in your meals?

We do not use preservatives in our Good To-Go meals. The dehydration process alone is what makes our products shelf stable. We believe firmly that real food cannot and should not endure ‘til the end of time!

Shelf Life and Storage

What is the shelf life of your meals?

Our products range in shelf life, depending upon the meal and ingredients used in a particular recipe. Please visit individual product pages for the shelf life of each meal. 

Most of our products have a five-year shelf life.

Why not longer than five years, you ask? We simply don't believe real food should last 30 years.

Does shelf life decrease if I've opened the package?

This is referring to a meal that has been opened but not rehydrated.

Yes. Once the seal is compromised, you've introduced oxygen and moisture, and opened the door for microbes/bacteria to grow.

How long an open meal is safe to eat after being opened is dependent on too many factors for us to give an accurate answer.

Where should I store my meals long-term?

Our food and its packaging are designed to be shelf stable for years in most conditions. That said, a cool, dark place, such as basement or gear closet, is recommended to get the most longevity.

Can I eat an expired meal?

Please err on the side of caution and do not eat expired meals.

While there is no exact science to determining when a product will no longer be safe to eat (purchased meals are stored in range of environments, eg. basements, attics, in vehicles, etc) we recommend discarding your expired meal.

What is the difference between dehydration and freeze-drying?

We preserve our meals at Good To-Go using the same method that has been around for thousands of years: dehydration. 

Dehydrated food has the active water removed. By doing this it inhibits bacteria growth and makes our meals shelf stable. The dehydration process is a combination of heat, blown air and humidity control. The result is a product reduced in size, weight and water activity. We bring all our meals to 165 °F for several seconds to ensure shelf stability but not long enough to reduce the nutritional value of the food.

Freeze-drying, on the other hand, is a process where food is brought down to very low temperatures of around −58 °F. The water that exists in the product turns to a vapor which is then vacuumed (or sublimated) out.

While the freeze-drying process is tried-and-true, it requires a great deal more energy and thus is less environmentally friendly than traditional means of dehydration. 

Another downside of freeze drying is that the process can break down the cell walls of ingredients, resulting in poor texture and a loss of nutrients.

Sustainability

Are your pouches recyclable?

Good To-Go pouches contain a thin metalized layer to ensure shelf stability by blocking oxygen absorption. Due to this metal layer our pouches are currently not recyclable by traditional means. There are 3rd party solutions available that can deal with difficult to recycle materials, however. 

Know that we are working on finding a true eco-friendly replacement (a viable solution that can withstand boiling water) for our packaging!

Please remember to always follow Leave No Trace guidelines! Many people have found that a used Good To-Go meal pouch makes the perfect trash bag while out in the backcountry. It seals incredibly well and can be squished and compressed for easy storage in your pack. 

Sustainability and the impact we have on the environment is significantly important to us here at Good To-Go. We pride ourselves on zero food waste, cardboard recycling, and minimal waste with any remaining non-recyclable materials. On average, we dispose of only one small commercial dumpster (6 yds) for every 20,000 meals we produce. 

Consider this: if you were to take a recipe for one of our meals, scale it down and cook it from scratch at home, you would create far more waste with a greater carbon footprint. The amount of packaging required for the various ingredients, and the food waste typically created when prepping the raw ingredients, is far greater than when we produce in bulk at our facility.

Our Company

Is it true your chef beat Mario Batali on Iron Chef?

Yes, you heard right! Chef and Co-founder Jennifer Scism assisted her then partner and competing chef, Anita Lo, to reign supreme in the Mushroom Battle of Spring 2005. 

At the time the Mushroom Battle episode aired, Jen co-owned Michelin Star-rated Annisa restaurant in NYC. It's safe to say she knows good food!

Iron Chef America is a popular TV series produced Food Network.

Where are your meals produced?

Right here in Kittery, Maine USA. All Good To-Go meals are cooked and packaged in our own USDA-approved facility.

Not finding the answer to your question? Please reach out! Someone on our team would be happy to help.